AgileExtreme Programming (XP)Quality Assurance Work

What Goes Into Making Quality a Cultural Value?

Quality is a huge factor in the decision making process for customers today, especially online industries. Even though companies’ margins of error have decreased, the likelihood of errors has increased.

Due to these pressures, managers are finding new ways to approach quality that goes beyond the simple “total quality management” tools of the past few decades. Harvard Business Review defines a true culture of quality as “an environment in which employees not only follow quality guidelines but also consistently see others taking quality-focused actions, hear other talking about quality, and feel quality all around them.”

There are four factors that drive quality as a cultural value: leadership emphasis, message credibility, peer involvement, and employee ownership of quality issues.

Read the full article on Harvard Business Review to learn more about the four essentials of quality.

Related Articles

Back to top button

We use cookies on our website

We use cookies to give you the best user experience. Please confirm, if you accept our tracking cookies. You can also decline the tracking, so you can continue to visit our website without any data sent to third party services.