According to Ken Goldstein for Forbes.com, “There is no argument that we live in a world of staggering speed, where competitors race to meet customer needs and time to market matters. Innovation is always factored by the ticking clock, who gets the jump and the competitive advantage, when a cost center becomes a profit center. Information compounds on our desktops, the team with analysis paralysis most often loses to the nimble risk takers–but all this means is that in product development, the role of Quality Assurance (QA) has never been more critical.”
His advice to business leaders is to value the QA process and the QA team’s feedback.
They can serve as a source of reason and a line of defense.